FAQ's

Shipping & Delivery

Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping costs are calculated at checkout depending on your location.

Q: How long does shipping take?
A: Domestic orders usually arrive within 3–7 business days. International orders may take 7–14 days.

Q: How can I track my order?
A: You’ll receive a tracking link via email as soon as your order is shipped.

Q: What if my order hasn’t arrived?
A: Contact us through our support page and we’ll help sort it out ASAP.

Returns & Exchanges

Q: What is your return policy?
A: Items can be returned within 14 days of delivery as long as they’re unworn, unwashed, and in original condition.

Q: Do you offer exchanges?
A: Yes — the best way to exchange is to start a return, wait for the refund to be processed, then purchase the product you want.

Q: What if my item arrives damaged?
A: We’ll replace it immediately. Just send us a photo and your order number.

Q: Do I have to pay for return shipping?
A: No - The return shipping cost is on us. :)

Sustainability

Q: Are your products eco-friendly?
A: Yes — we focus on long-lasting materials, low-waste production, and minimal packaging to reduce our footprint.

Q: Why don’t you use fully recycled materials?
A: We choose the highest-quality sustainable options available while ensuring durability, comfort, and performance.

Q: Is your packaging recyclable?
A: Yes — our packaging is made from recyclable or recycled materials.

Payments

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.

Q: Can I use Afterpay or similar services?
A: Yes — Afterpay (or local buy-now-pay-later options) are available at checkout.

Orders & Support

Q: Can I change or cancel my order?
A: If your order hasn’t been shipped yet, we can modify or cancel it. Contact us ASAP.

Q: Do you offer custom pieces?
A: Not at the moment, but limited collections and collaborations may drop in the future.

Q: How do I contact support?
A: You can reach us through our Contact page or email us directly — we usually reply within 24 hours.